Terms of Service

1. The service

Propipelines is an AI-powered CRM for sales teams. It includes AI teammates that research accounts, capture deal context, flag risks and suggest updates. Your plan and order form describe the features and number of users you have bought. We improve the service over time, and we won't materially reduce its core features during a paid subscription term.

2. Accounts and users

You must be at least 18 and authorised to accept these terms for your organisation. You are responsible for your users, for keeping login details secure and for all activity in your account. Tell us promptly at support@propipelines.com if you suspect unauthorised access.

3. Plans, fees and payment

• Fees are charged per user, per month, at the price for your plan.
• Subscriptions are billed in advance, monthly or yearly.
• Subscriptions renew automatically for the same period unless either side cancels before the renewal date.
• Fees don't include taxes, which you are responsible for.
• We may change prices with at least 30 days' notice. New prices apply from your next renewal.
• If a payment is overdue, we may suspend the service after giving you notice.

4. Your data

You own the data you and your users add to or connect to Propipelines (“Customer Data”). You allow us to use Customer Data only to provide, secure and support the service for you, as described in our Privacy Policy.

You are responsible for having the rights and permissions needed to connect your data, including any notices or consents required to record and transcribe calls and meetings in the places where you operate.

5. AI features

AI teammates produce research, drafts, summaries, forecasts and suggested record updates. These outputs can be inaccurate or incomplete. Suggested changes are applied only when a user confirms them, and you are responsible for reviewing outputs before you rely on them or send them to anyone. AI outputs are not legal, financial or other professional advice.

6. Acceptable use

You agree not to:

• break the law, including anti-spam and data protection laws, when using the service;
• send unsolicited bulk messages through the service;
• upload malicious code or interfere with the service or its security;
• try to access other customers' data or bypass usage limits;
• copy, reverse engineer or resell the service, except where the law allows it;
• use the service to build a competing product.

7. Third-party services

You can connect tools such as email, calendars and call recorders. Your use of those tools is governed by their own terms. We aren't responsible for third-party services, and an integration may change if the provider changes its product.

8. Intellectual property

We own Propipelines and everything we provide as part of it. During your subscription, you have a limited, non-transferable right to use the service for your internal business purposes. If you send us feedback, we may use it to improve Propipelines without any obligation to you.

9. Confidentiality

Each party will protect the other's confidential information with at least reasonable care, and use it only to perform under these terms. This doesn't apply to information that is public, was already known, or is independently developed.

10. Warranties and disclaimers

We will provide the service with reasonable skill and care. Apart from that, and to the extent the law allows, the service is provided “as is”, without other warranties, including any implied warranties of merchantability or fitness for a particular purpose.

11. Limitation of liability

To the extent the law allows, neither party is liable for indirect or consequential losses, or for lost profits, revenue or data. Each party's total liability under these terms is limited to the fees paid or payable in the 12 months before the claim. These limits don't apply to your payment obligations, to breaches of confidentiality, or to any liability that the law doesn't allow us to limit.

12. Term, cancellation and termination

These terms apply for as long as you use the service. You can cancel at any time, effective at the end of your current billing period. Either party may end the agreement if the other materially breaches it and doesn't fix the breach within 30 days of notice. After termination, you can export your Customer Data for 30 days, after which we delete it as described in our Privacy Policy.

13. Governing law

These terms are governed by the laws of the jurisdiction in which Propipelines is established, and disputes will be handled by the courts of that jurisdiction, unless the law where you live says otherwise.

14. Changes to these terms

We may update these terms. We'll give you at least 30 days' notice of material changes before they take effect. If you keep using the service after that, the updated terms apply.

15. Contact us

Questions about these terms? Email legal@propipelines.com.