This policy explains how Propipelines collects, uses and protects personal information when you visit our website, request a demo or use the Propipelines service. If anything here is unclear, contact us and we'll help.
1. Who we are
Propipelines is operated by Propipelines (“Propipelines”, “we”, “us”).
For our website and our own sales and marketing, we are the controller of your personal information. When our customers use Propipelines to run their sales, we process the personal information in their workspace on their behalf, as a processor, under our agreement with them.
2. Information we collect
Information you give us
- Demo requests and enquiries: your name, work email, company, team size and anything you write in your message.
- Account information: the name, work email and role of each user of the service.
- Billing information: billing contact and address. Card payments are handled by our payment provider, and we don't store full card numbers.
Information our customers connect
To provide the service, customers connect tools such as email, calendars, call recorders and other CRMs. Propipelines then processes data from those tools, which can include emails, meeting details, call recordings and transcripts, and contact and deal records. We process this information on our customers' instructions.
Information collected automatically
When you visit our website, our servers record standard technical information such as your IP address, browser type, device, the pages you visit and when you visit them. We use it to keep the website working and secure.
3. How we use information
- to respond to demo requests and questions;
- to provide, maintain and support the service, including its AI features;
- to keep the website and service secure and prevent misuse;
- to understand how the website and service are used, so we can improve them;
- to send service and account messages;
- to send product news and marketing where the law allows, which you can opt out of at any time;
- to meet legal obligations and enforce our terms.
4. AI features and your data
Propipelines' AI teammates read the data a customer connects so they can research accounts, capture deal context, draft follow-ups and update forecasts for that customer's workspace.
- AI suggestions are drafts. Records only change when a user confirms the update.
- Data in a customer's workspace is used to provide the service to that customer.
- We use AI model providers as subprocessors, and they process data only to provide the service to us.
5. Legal bases for processing
If you are in the European Economic Area or the UK, we rely on these legal bases:
- Contract: to provide the service and manage accounts.
- Legitimate interests: to run, secure and improve our business, respond to enquiries and market our services to businesses.
- Consent: where we ask for it, such as for some marketing. You can withdraw consent at any time.
- Legal obligation: where the law requires us to keep or disclose information.
8. How long we keep information
We keep personal information only as long as we need it for the purposes in this policy. We keep demo request information for 24 months unless you become a customer. We keep customer workspace data for the length of the subscription, then delete or return it in line with our agreement with that customer. We may keep some information longer where the law requires it.
9. Security
We use technical and organisational measures designed to protect personal information, such as access controls and encryption. We also limit who can access personal information and review our practices regularly. No system is completely secure, but we work hard to protect your information, and we will notify you and the authorities of a breach where the law requires it.
10. International transfers
We and our service providers may process information in countries other than the one you live in. When we transfer personal information out of the European Economic Area, the UK or Switzerland, we use appropriate safeguards, such as the European Commission's Standard Contractual Clauses.
11. Your rights and choices
Depending on where you live, you may have the right to access, correct, delete or export your personal information, to object to or restrict some processing, and to withdraw consent. California residents have rights under the CCPA, including the rights to know, delete and correct their information and not to be discriminated against for using these rights.
To use your rights, email us at privacy@propipelines.com. We may need to confirm your identity first. If your information is in a customer's workspace, we'll pass your request to that customer, because they control that data. You can also complain to your local data protection authority.
12. Children
Propipelines is a business service and isn't aimed at children. We don't knowingly collect personal information from anyone under 16.
13. Changes to this policy
We may update this policy from time to time. When we do, we'll change the “Last updated” date at the top. If the changes are significant, we'll tell customers before they take effect.
14. Contact us
Questions about this policy or your information? Email privacy@propipelines.com. You can also read our Terms of Service.